Accommodation Purposes

Rusutsu Holiday House is for rented holiday accommodation purposes only. Functions, large gatherings, receptions, weddings etc are not permitted. Should there be evidence of an unapproved function, large gathering, reception, wedding etc, guests will be asked to depart the premises immediately and no refund will be applicable.

House Manager Contact Details Are:

Mobile: +81 90-3298-8656
Link to What's App: https://wa.me/819032988656
Email address is: admin@stayrusutsu.com

Polina is available for any urgent issues that arise or can help out with general information whilst staying at Rusutsu Holiday House. Polina provides the pick-up and drop-off at the house and 'Welcome' walk through giving a thorough explanation about the house.

Extra Guests

Prices are quoted for 6 guests. Extra guests are charged at $120 AU per night, per person. Rusutsu Holiday House is equipped very comfortably for 6 guests. We do provide extra futon mattresses to accommodate an extra 2 guests.

Cleaning - fee $250

For guests staying 7 days or longer we do a mid week light clean - which includes a change of towels and basic ammenities top up. We expect all dishes to be washed/dried and put away, all kitchen surfaces to be wiped down - including the stove. If excessive cleaning is required money will be deducted from the bond to cover the cost.

Booking Deposit - Non Refundable

30% of total tariff is required at time of booking to confirm your reservation. Where 30% of the booking is less than $100, a minimum deposit of $100 will be charged. The balance is then due 3 months prior to the arrival date.

Cancellation Policy

• The 30% deposit is non-refundable or can be used for another booking within 12 months of the original booking. If fees have increased then the quote will be adjusted to take these fee increases into consideration
• Cancellation  0-90 days prior to arrival date no refund will be provided. However we are more than happy to look at alternative dates at the time of cancellation.
• A full refund will be given if the Japanese Government bans international travelers from entering the country due to Covid restrictions. Any fees charged for refunding money will be deducted from the refund.

Bond

We require a $800 AU bond to be paid via credit card 7 days prior to your arrival. This will be refunded to your credit card up to 7 days after your departure date if there is no damage to the house.

Pets

No pets are allowed on the property.

Smoking

Strictly non-smoking.

Arrival and Departure

Guests are advised that check-in time is from 3.00pm and check-out time is prior to 10.00am on the day of departure. Our house manager will pick guests up and drop guests off at Rusutsu Resort where buses leave from.

Key Replacement Fee

Should guests lose the house key a 'key replacement fee' of $500 AU will be charged.

Parking

Rusutsu Holiday House has a closed in garage with remote garage door, equipped to house 1 vehicle. There is strictly no parking on the road.

Internet

Free Wi-Fi access is provided throughout the house.

Visitors

The person who has made the booking is responsible for the conduct of visitors and we ask that all visitors adhere to the property terms and conditions.

Noise

We ask that all guests that aren’t staying in the house depart the property by 10pm and give respect to other guests around them by keeping the noise to a minimum. There is to be no loud noise after 11pm and management reserves the right to enter the house for inspection at any time. Failure to meet this booking condition may result in the client being asked to move inside and if the noise problem continues, management have the right to ask the client to leave the property with no refund applicable.

Linen

All linen is supplied, including sheets and towels, however we don’t supply beach towels.

Cleaning

Rusutsu Holiday House is to be left how you found it in regards to cleanliness. It’s expected that the house be left tidy, with the dishwasher emptied and the rubbish removed to the larger bins in the garage. Failure to meet this booking condition may result in an additional cleaning fee being charged to your credit card.

Rubbish

Japan has strict rubish recycling laws, if the rubbish is mixed there could be an additional fee for 'rubbish separation' charged to your credit card. Three larger bins are provided upstairs in a draw under the microwave bench. Bin bags are provided for both the upstairs and downstairs bins. Please use bin bags at all times.

• Bin 1: Food/drink containers that are cans or glass bottles
• Bin 2: Combustibles - includes food scraps, paper wastes (toilet paper, diapers), plastic bags and wrappers (food wrappers, gift wrappers, candy wrappers, grocery bags), rubber and leather (bags, shoes, slippers, boots), tube and other plastic containers (toothpaste containers, cooking oil containers, soy sauce containers, ketchup containers, margarine containers, yogurt containers)
• Bin 3: Plastic bottles
• A small bin will be provided on the bench for food scraps

Downstairs in the garage are 3 larger bins with the same breakdown as the bins upstairs. These bins will be emptied twice a week; once during the mid week light clean and once at the end of the week.

Snow Clearing

Clearing of snow from the drive-way and house entrance is done daily. We also provide snow clearing shovels in the garage for guest use.

Consumables

Our house is rented as self-contained accommodation, however we do provide a small amount of essential items, which includes: toilet paper, tissues, shampoo conditioner, soap, washing machine detergent, kitchen dishwashing supplies, dishwasher detergent, all-purpose cleaning spray. Breakfast is supplied on the first morning which includes: milk, tea, coffee and sugar, eggs, bacon, bread, cereal, yogurt. It’s the client’s responsibility to re-stock their consumables for the duration of their stay.

Baby Needs

We offer a cot & high chair free of charge, however this must be booked at the time of making the reservation. In addition we provide stair guards free of charge, for your child’s safety.

Property Damage

Any damage or breakages to items or property must be reported to our house manager prior to departure and dependant on the situation, may incur a damage fee. If the damage/breakage isn’t reported to management, a fee will be charged to the credit card to cover the cost of the repair or the replacement. This also applies to missing items, as they will be deemed ‘broken’ and be charged to the credit card accordingly.

Items Left Behind

If items are left behind, they will be held for collection for up to 3 weeks. Should they not be claimed, the items will be donated to a local charity. If items are to be returned, it’s the guest’s responsibility to provide a stamped self-addressed envelope for the return of lost property.

Insurance

We suggest that client’s take out travel insurance to cover any unforeseen circumstances that may occur (booking cancellation or loss of personal items) and it’s the responsibility of the client to keep the property secure during their stay. No liability is accepted for any injury, debt, damage, loss, delay, expense or inconvenience caused directly or indirectly by events beyond the control of the management.

Faults or Malfuctions

Where there is a fault and/or malfunction of appliances or inclusions, there is no obligation to offer a discount or compensation. However, please contact our House Manager who will do her best to replace the appliance or fix the issue. The House Manager's contact details are: 090-1527-9126 or Skype: ancha99